Privacy Policy & Terms and Conditions

Valentino Services (“Valentino Services,” “we,” “us,” or “our”) provides tax preparation, accounting, insurance, notary, travel and business services from our offices in Union City and Fairview, New Jersey. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, www.valentinoservices.com, to our offices, and to the phone calls, emails, WhatsApp messages and text messages (SMS) we exchange with you.

1.Personal information we collect

• Contact information you give us: name, mailing address, email address, telephone and mobile number, and your preferred language.
• Service information you give us so we can do the work you request: for example, identification documents, Social Security or taxpayer identification numbers, income and tax documents, insurance details, vehicle or property details, travel documents and dates, and business formation or licensing details.
• Communications: the content of messages you send us through our website contact form, email, WhatsApp, telephone or SMS, and the date and time of those messages.
• Text-messaging consent records: your mobile number, the date, time and method by which you agreed to receive text messages from us, and any STOP or HELP request you send.
• Website usage data collected automatically: IP address, browser and device type, pages visited, and cookies or similar technologies used by our website and by the translation and analytics tools it runs.

2. How we use personal information

• To provide the tax, accounting, insurance, notary, travel and business services you ask us for, and to prepare and file documents on your behalf.
• To communicate with you about your appointments, documents, filings, policies, bookings and account, including by telephone, email, WhatsApp and SMS where you have agreed to it.
• To respond to your questions and requests.
• To send you information about our services or seasonal reminders (for example, the start of tax season), only where you have agreed to receive them.
• To operate, secure and improve our website.
• To comply with the law, including tax, insurance, notary and record-keeping requirements, and to protect our rights and your safety.

Tax return information is used and disclosed only as permitted by federal and state law, and only with your consent where the law requires it.

3. Who we share personal information with

We do not sell your personal information. We share it only in these cases:

• Government agencies, carriers and suppliers needed to complete your service: for example, the IRS and state tax authorities, insurance companies and agencies, airlines, hotels and travel suppliers, and state business-registration or licensing offices, as required to perform the service you requested.
• Service providers that work for us under contract and may only use your information to provide services to us: for example, our website host, email provider, telephone and text-messaging platform, tax-preparation and accounting software, and document-storage providers.
• Legal requirements: when required by law, subpoena, court order or a government request, or to protect the rights, property or safety of Valentino Services, our clients or others.
• Business transfers: if our business is sold or merged, your information may be transferred to the new owner, who must honor this policy.

SMS consent is not shared with third parties. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Mobile telephone numbers collected for text messaging are used only to send you the messages described in our SMS Terms & Conditions, and are never sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes.

4. Text messaging (SMS) program

If you give us your mobile number and agree to receive text messages, we may send you SMS messages about appointment reminders and scheduling, documents we need from you, the status of your tax, insurance, notary, travel or business matters, account and service notifications, replies to questions you text us, and, only if you have separately agreed, occasional information about our services. You can agree to receive text messages by texting us first, by checking the optional SMS consent box on a form on our website, or by telling us in person, by phone or in writing. Consent to receive text messages is not a condition of purchasing any service.

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent.
• For assistance, text HELP or visit our website at www.valentinoservices.com, or call either office at the numbers below.
• Visit https://www.valentinoservices.com/privacy-policy/ for our privacy policy andhttps://www.valentinoservices.com/privacy-policy/#sms-terms for our Terms of Service.

Your SMS consent and mobile number are used only for this messaging program. They are not shared with third parties or affiliates for marketing purposes, and we do not use purchased, rented or shared contact lists.

5. Cookies and website tools

Our website uses cookies and similar technologies for basic operation, language translation and visitor statistics. You can block or delete cookies in your browser settings; some parts of the website may then work differently.

6. How long we keep information

We keep personal information for as long as needed to provide your services and to meet legal record-keeping obligations, which for tax and insurance records can be several years. Text-messaging consent and opt-out records are kept for as long as needed to prove consent and to honor your opt-out.

7. How we protect information

We use reasonable physical, administrative and technical safeguards to protect personal information, including secure document storage, limited access to staff who need it, and security tools on our office systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices

• Text messages: text STOP to any message to opt out at any time.
• Email and other marketing: tell us by email, phone or in person and we will stop.
• Access, correction and deletion: you may ask to see, correct or delete the personal information we hold about you. We will respond within a reasonable time, subject to the records we must keep by law.

9. Children

Our website and messaging program are intended for adults. We do not knowingly collect personal information online from children under 13. Information about minors needed for a service (for example, dependents on a tax return) is provided by the responsible adult.

10. Links to other websites

Our website may link to other websites, including social media and WhatsApp. Their privacy practices are their own, and this policy does not cover them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Material changes will be posted on this page.

12. Contact us

Questions or requests about this Privacy Policy or your personal information can be sent to either office:

Union City office: 4606 Bergenline Ave., Union City, NJ 07087 · Phone (201) 392-8585 · unioncity@valentinoservices.com
Fairview office: 182 Anderson Ave., Fairview, NJ 07022 · Phone (201) 282-4100 · fairview@valentinoservices.com